PRIVACY    POLICY  

Sidney H Hooper & Co Ltd ('we' or 'us' or 'our') gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Sidney H Hooper & Co Ltd registered office is at New Lodge Business Centre, Unit E & F, Suite 11 to 13, South Boundary Road, Knowsley Industrial Park, Kirkby, L33 7SF and we are a company registered in England and Wales under company number 03131184.

We are registered on the Information Commissioner's Office Register; registration number Z7109785, and act as the data processor when processing your data. We have an information Security Committee, who can be contacted at New Lodge Business Centre, Unit E & F, Suite 11 to 13, South Boundary Road, Knowsley Industrial Park, Kirkby, L33 7SF. Tel: 0151 289 9988.

Sidney H Hooper & Co Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. The personal data that we may collect from our instructors is:

• Name
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Mobile Telephone Number
• Vehicle Details - Make & Model
• Vehicle Registration Number
• VAT Status
• Insurance Claim Number (specific to our instructions)

We collect information in the below ways:

• Instructions from our customers - Email / Online Portal / Audatex

Sidney H Hooper & Co Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law.

We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data in the performance of a contract or to provide a service and to ensure that vehicle inspections are completed and reports can be sent out to the Data Controller.

You have the right to access any personal information that Sidney H Hooper & Co Ltd processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
Sidney H Hooper & Co Ltd does not use any automated decision making process.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Sidney H Hooper & Co Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

• TLS encryption
• Restricted access
• IT authentication
• Firewalls
• Anti-virus/Malware

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Sidney H Hooper & Co Ltd does not transfer or store any personal data outside the EU.

You are not obligated to provide your personal information to Sidney H Hooper & Co Ltd, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

Sidney H Hooper & Co Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK law and by our customers to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed.

Sidney H Hooper & Co Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint to:

Information Security Committee

Sidney H Hooper & Co Ltd

New Lodge Business Centre, Unit E & F, Suite 11 to 13, South Boundary Road, Knowsley Industrial Park, Kirkby, L33 7SF

Tel: 0151 289 9988, Email: enquiries@hoopers.org.uk